Refund Policy
Thank you for choosing QuayMeadowCommons for your meal experience. We aim to provide delicious pizzas and comforting sides with the warm hospitality you expect from a local pizzeria. If you are not fully satisfied with your order, we want to make the process of requesting a refund clear, fair, and straightforward. This policy explains how refunds work, who is eligible, and how to initiate a return or credit.
Eligibility
Refunds are available for purchases made directly from our website or at our locations when the experience or product does not meet reasonable expectations due to preparation, quality, or delivery issues. To be eligible for a refund, you must notify us within 7 days of receiving your order and have a valid reason such as missing items, incorrect items, undercooked pizza, or significant delays that affected the enjoyment of the meal. We consider freshness and quality essential, and all items should be prepared in a manner consistent with our standard cooking procedures. We reserve the right to assess each claim on its own merits and request supporting information or photographs when appropriate.
What is not eligible
- Items damaged by improper handling after delivery or pickup.
- Orders altered by customers after delivery without our approval.
- Promotional or discount items unless the entire order is affected.
- Third‑party delivery services where the issue stems from the courier rather than our kitchen.
Refund options
When a refund is approved, you may choose one of the following options:
- Full or partial refund to the original payment method used at checkout, as applicable.
- Store credit valid for future orders, corresponding to the refunded amount.
- Replacement items sent at no additional cost when a suitable alternative is available and requested by you.
Processing time
Refunds to the original payment method typically post within 5–10 business days after approval, depending on your bank or card issuer. Store credits are issued instantly upon approval or within 1–2 business days. We will notify you by email of the decision and provide next steps if a replacement item is chosen.
How to request a refund
- Contact our support team with your order number, date, and a brief description of the issue. Please include any relevant photos or details to help us assess the claim.
- Our team will review the request within 2–3 business days and respond with next steps, including whether a refund, store credit, or replacement is approved.
- Follow the instructions provided to complete the refund or credit process. If a replacement is issued, we will confirm the ETA and arrange delivery or pickup as appropriate.
Communication and data
All refund communications will be conducted through quaymeadowcommons.sbs where you can view the status of your claim, including notes from our support staff. We may request additional information to verify the purchase and confirm delivery details. We do not share your personal data with third parties beyond what is necessary to process the refund and comply with legal obligations.
Contact information
If you have questions or would like to initiate a refund, please contact us at +44 20 7946 0123 or visit our location at 7 Pizza Lane, Soho, London, W1D 4NS, United Kingdom. You can also reach us through the order portal on our website: quaymeadowcommons.sbs.
Last updated: 01 October 2025.
We appreciate your understanding and aim to resolve all concerns promptly so you can continue to enjoy QuayMeadowCommons's offerings, including our fresh pizzas, handmade sauces, and a selection of non-alcoholic beverages such as juice and soda that accompany your meal.